However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact the Practice and we will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or via the link below.
You can also contact The Independent Complains Advocacy Service (ICAS), a confidential advocacy support service that is free and completely independent of the NHS on 01256 463758
If you remain dissatisfied with the responses to your complaint, you have the right to ask the Parliamentary and Health Service Ombudsman to review your case.
The Parliamentary and health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QO Tel: 0345 015 4033 www.ombudsman.org.uk